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Turn your return claims into a growth engine

MARQ dramatically reduces return claims and improves customer satisfaction.
TRY MARQ FOR FREE
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Packing videos that move your brand forward

Effortlessly record packing process and send verified videos to your customers.

Drive immediate business impact with MARQ

Net Sales
+30%
MARQ
Before
95%
False Return Claims

Taking videos of the packing process can prevent customers from filing false return claims and abusing your generous  return policy.

3x
Repeat Customers

Customers deeply appreciate seeing their goods carefully getting packaged. They create a greater attachment to the items they receive and become loyal customers of your brand.

10x
Claims Processing Speed

Instead of spending days trying to address return claims, use our expedited return claims process to resolve the disputes in 30 seconds.

How It works

Install, pack and send in three simple steps.

1. Setup Recording

Install our app on your mobile device. Place your mobile device over the packing desk and start recording when you are ready.

Learn more >

2. Pack Your Order

Start packing. Once you are done, press the Stop Record button. This will automatically upload your videos to our online dashboard.

Learn more >

3. Review and Send Video

Review your videos and snapshots on your dashboard. All videos would be time-stamped and snapshots of key moments would be automatically generated.

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Our Software

A complete suite of features built to operate with a click of a button.
MANAGE

Easily manage all of your packing videos from a single dashboard, and search past videos using a tracking number or customer information.

SEND

Review your customer information and deliver high-quality packing videos directly to your customers' inbox.

MONITOR

Review the quality of the packing process and assess your customers' claims by examining the time-stamped video.

CAPTURE

Capture key moments by taking snapshots of the video to collect evidence that supports your case in case a return dispute arises.

MANAGE

Easily manage all of your packing videos from a single dashboard, and search past videos using a tracking number or customer information.

SEND

Review your customer information and deliver high-quality packing videos directly to your customers' inbox.

MONITOR

Review the quality of the packing process and assess your customers' claims by examining the time-stamped video.

CAPTURE

Capture key moments by taking snapshots of the video to collect evidence that supports your case in case a return dispute arises.

Our Partners

MARQ helps online retail brands take customer experience to the next level.
Camdon Jewelry
  • Industry: Jewelry
  • Headquarter: Chicago, IL
  • Revenue: USD 10 million
  • Net Profit: USD 2 million

“Using MARQ differentiates us from other competitors in the market. Our customers appreciate the customized videos they receive and this attracts even more customers to our brand.”

-Kevin Michalski, VP of Marketing
Net Profit
1.4 mil
False Returns
90%
Repeat Customers
85%
Sole Emperor
  • Industry: Footwear
  • Headquarter: Los Angeles, CA
  • Revenue: USD 4 million
  • Net Profit: USD 1.6 million

“MARQ takes customer experience to another level. Watching packing videos, our customers now know how products they purchased are prepared in our warehouse.”

-David Kapelushnik, Founder and CEO
Net Profit
0.4 mil
False Returns
83%
Repeat Customers
70%
MARS Cosmetics
  • Industry: Cosmetics
  • Headquarter: Hamburg, Germany
  • Revenue: EUR 0.5 million
  • Net Profit: EUR 0.2 million

“We used to spend a lot of time constantly dealing with unfair return claims. After using MARQ, those claims have almost disappeared. We also love to see them get excited about their new beauty products, even before they are delivered.”

-Claire Tilbury, CEO
Net Profit
0.1 mil
False Returns
95%
Repeat Customers
50%
Turn your return claims into a growth engine
TRY MARQ  FOR FREE