Taking videos of the packing process can prevent customers from filing false return claims and abusing your generous return policy.
Customers deeply appreciate seeing their goods carefully getting packaged. They create a greater attachment to the items they receive and become loyal customers of your brand.
Instead of spending days trying to address return claims, use our expedited return claims process to resolve the disputes in 30 seconds.
Install our app on your mobile device. Place your mobile device over the packing desk and start recording when you are ready.
Learn more >Start packing. Once you are done, press the Stop Record button. This will automatically upload your videos to our online dashboard.
Learn more >Review your videos and snapshots on your dashboard. All videos would be time-stamped and snapshots of key moments would be automatically generated.
Learn more >
Easily manage all of your packing videos from a single dashboard, and search past videos using a tracking number or customer information.
Review your customer information and deliver high-quality packing videos directly to your customers' inbox.
Review the quality of the packing process and assess your customers' claims by examining the time-stamped video.
Capture key moments by taking snapshots of the video to collect evidence that supports your case in case a return dispute arises.
Easily manage all of your packing videos from a single dashboard, and search past videos using a tracking number or customer information.
Review your customer information and deliver high-quality packing videos directly to your customers' inbox.
Review the quality of the packing process and assess your customers' claims by examining the time-stamped video.
Capture key moments by taking snapshots of the video to collect evidence that supports your case in case a return dispute arises.
“Using MARQ differentiates us from other competitors in the market. Our customers appreciate the customized videos they receive and this attracts even more customers to our brand.”
“MARQ takes customer experience to another level. Watching packing videos, our customers now know how products they purchased are prepared in our warehouse.”
“We used to spend a lot of time constantly dealing with unfair return claims. After using MARQ, those claims have almost disappeared. We also love to see them get excited about their new beauty products, even before they are delivered.”
