Quality Assurance for Online Retailers
Record packaging process to avoid shipping complaints and supercharge your customer experience.
Supercharge your customer experience and avoid costly shipping complaints
Maximize transparency and create additional touchpoint with your customers through high-quality packaging videos.
Avoid false customer complaints and minimize the risk of costly disputes by verifying every transaction.
Prevent packaging errors, such as shipping wrong orders or defective products, using AI-based alert system.
Monitor productivity of your employees and efficiently deal with customer complaints by digitizing packaging process.
Drive immediate business impact through packaging videos
Luxury Brands :
Create a premium, luxury experience with quality assurance while protecting valuable items from costly disputes.
Fashion Brands :
Reassure your customers that their items are visually inspected while preventing packaging errors using AI-based alert system.
Handmade Goods & Collectibles :
Establish additional touchpoints with customers while protecting your items from false damage or misplacement claims.
Food Companies :
Reduce food safety and health concerns with real-time monitoring and provide strong support against unsubstantiated claims.
Over 1,000 clients trust MARQ to send videos to customers
Videos generate 10% of additional sales through a unique customer experience
"MARQ truly differentiates us in the market. Packaging videos create a unique, memorable customer experience."
“MARQ takes customer experience to another level. Customers deeply appreciate the visibility and transparency in supply chain.”
Our clients have seen a 90% drop in shipping complaints
"In the past, we used surveillance cameras to check if customers' claims were true. MARQ greatly simplifies our work."
“We used to spend a lot of time dealing with unfair shipping complaints, and those almost disappeared after using MARQ.”
Start MARQ in three steps
Install our app on your mobile device. Place your mobile device over the packing desk and start recording.
Start packing. Once you are done, press the Stop Record button. This will automatically upload your videos to our online dashboard.
Review and send videos on your dashboard. All videos would be marked with timestamps and brand logo.
Dashboard for quick and easy video management
Dashboard for quick and easy video management
Manage
Easily manage all of your packing videos from a single dashboard, and search past videos using a tracking number or customer information.
Send
Review your customer information and deliver high-quality packing videos directly to your customers' inbox.
Monitor
Review the quality of the packing process and assess your customers' claims by examining the time-stamped video.
Capture
Capture key moments by taking snapshots of the video to collect evidence that supports your case in case a return dispute arises.
Customize
Provide your customer with a branded marketing page unique to your company.
Connect
Display integrated banners and links to boost sales and increase repeat customers.
Automated Barcode Detection enables seamless packing process.
Our AI-based mobile app instantly scans shipping label and extracts tracking number, eliminating the need to match each video to its customer.
We support continuous recording feature so that larger enterprises do not have to compromise packaging speed for security.
Get the iPhone or Android App
