Frequently Asked Questions
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MARQONE protects your business from false return claims by automatically recording the packing process and sending recorded videos to each customer. You can use videos to increase transparency and resolve disputes with customers.
You can download our iOS App or Android App here, or search "MARQ VISION" in AppStore (iOS) or Google Play (Android).
You can start recording by installing our mobile app on your phone. Sign up your account, install your overhead camera stand and start recording.
You can use any camera stand that can hold your mobile phone approximately 20 inch above the packing table. You can also purchase them here.
Yes, we can accommodate companies of all sizes. If you have any special requests or concerns, please contact us and we will be happy to make arrangements.
It takes about a day to familiarize with the new system. But once you become used to it, our streamlined process actually improves packing efficiency.
Under our Basic plan, you can record 50 videos per month. Under our Lite, Standard, and Advanced plan, you can record 200, 500, and 1,000 videos per month, respectively. Please contact our sales team for more information on our Enterprise plan.
You can store your videos for as long as you want. However, we reserve our right to delete the videos if you do not use our service for more than a year.
Once you are done with taking a video in our app, you can press the upload button to upload the video to your dashboard.
You can review and send videos to your customers by entering your customers’ email address and pressing the send button on our dashboard.
Customers would receive an email that contains your video, tracking information and customized marketing information from you.
You can easily download videos and screenshots from our dashboard and use them as a reference when you get return claims.
